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Standard Licenseġ) Cycle the key through the other USB ports. For complete information about troubleshooting the Thales USB key, please download Thales End User Troubleshooting Guide and visit their website.
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The steps below, which move from least to most severe, are actions the end-user can take prior to contacting Itasca for technical support in the event that there is a key-related problem at program startup.
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Once the new key is received, contact Customer Service for a new license file based on the new Sentinel Key's number.There are a range of problems that may arise related to the user's key (also sometimes referred to as the USB key, hardware lock, hardlock, or dongle) that secures Itasca software. Contact Customer Service to exchange your key for a new one. If the Sentinel Key number is not displayed, the Sentinel key may be defective. Once the License Manager has been installed, run Display Hardware Key Status.
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If there are no devices attached to the parallel Sentinel Key, and the Display Hardware Key Status window still doesn't return the Sentinel Key number and driver version, try printing through the parallel port without the Sentinel Key attached.If a printer is plugged into the back of the parallel Sentinel Key, turn the printer on and recheck the Sentinel Key status.If multiple hardware keys are plugged into the parallel port, try placing the ESRI Sentinel Key as the first in the chain and recheck the Sentinel Key status.Make sure that the ESRI hardware key is attached to the primary parallel port. If the Sentinel Driver is version PPD 5.38 or later and the Sentinel Key is conflicting with another device, one option is to install a second parallel port card to add a second parallel port or to use a USB key.Be sure to select a 'custom' installation when prompted. Download the latest Sentinel Driver from SafeNet Inc.Download and install the latest version of the sentinel driver. ArcGIS 8.x uses Sentinel Key Driver version PD 5.38 or above.After removing these devices, recheck the Sentinel Key status to see if the key is now recognized.
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Verify that the key is plugged securely into the back of the computer and remove any devices, such as Zip drive, printer, or other Sentinel Keys that are plugged into the back of the key. However, the hardware key does not appear to be plugged into a parallel port on this system. The SuperPro driver appears to be installed and running. If no window, a blank window, or a window with the following message appears: If this message appears, the Sentinel Driver and Key are functioning properly. The Sentinel driver is installed and running. To verify the Sentinel Key and Sentinel Driver are installed and running correctly, click Start > Programs > ArcGIS > License Manager > Display Hardware Key Status.The Sentinel Key returns its number only when the Sentinel Key and the Sentinel Key Driver are communicating properly. The Sentinel Key is a parallel or USB port hardware dongle that provides a unique number used in the generation of the users' licenses. How To: Verify the Sentinel Key is attached and responding correctly Summary